Rare Diamond's Hair commits in maintaining a very high level of quality assurance for our customers. We work hard to provide the absolute best. All of our hair is prepared and professionally packaged.  All hair orders are carefully inspected before shipping. All sales are final and  there are no refunds allowed. Rare Diamond's main focus  is to take care of our customers and to make sure our customers are completely satisfied. Items may be exchanged under the following conditions:

Requests must be made within 7 days from the date of purchase. Any exchange request after 7 days will not be honored. All merchandise must be in resellable condition.  We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. We follow these strict policies with respect to hair returns, hygiene concerns and federal law.