REFUNDS & EXCHANGES
Rare Diamond's Hair commits in maintaining a very high level of quality assurance for our customers. We work hard to provide the absolute best. All of our hair is prepared and professionally packaged. All hair orders are carefully inspected before shipping.
All sales are FINAL and there are no refunds allowed!
For Services rendered there are no refunds! All deposits are non refundable and non transferrable. If you're unsatisfied with your service, before leaving, please discuss the problem with the stylist so that it can be fixed right then. However, there will be no refunding of payments.
Rare Diamond's main focus is to take care of our customers and to make sure our customers are completely satisfied. Items may be exchanged under the following conditions:
Requests must be made within 7 days from the date of purchase. Any exchange request after 7 days will not be honored. All merchandise must be in resellable condition. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. Which includes removing the hair from the bundle and trying it on. We follow these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the hair item in the original and resalable condition as a health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids and exchange or replacement.